PAYMENTS & CANCELLATION
Refund and Cancellation Policy
Last updated: June 13, 2026This policy applies to BAIDATO monthly plans and one-time credit top-ups. The price, currency and credit amount shown at checkout form part of the order.
Monthly subscriptions
- You may stop automatic renewal. Access normally continues through the current paid billing period.
- Credits granted or used in the current period are generally not refunded on a prorated basis.
- Duplicate charges, unauthorized payments or confirmed platform failures may be reviewed.
Credit top-ups
- Top-up credits remain valid for the period shown at purchase.
- Refunds are generally unavailable after credits have been used, reserved or partially consumed.
- If payment succeeds but credits do not appear, do not pay again; contact support first.
Requesting a refund
Contact [email protected] promptly with the order time, product type and PayPal transaction ID. Do not send passwords, API keys or complete payment credentials.
Credits after a refund
When a refund is approved, unused credits associated with the order may be removed. If the available balance is insufficient, we may restrict further use and review the account manually.
Payment disputes
Contact us before opening a PayPal dispute when possible. Related orders, subscriptions or accounts may be temporarily restricted during a dispute.